Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging.

To start a return, you can contact us at:

Australia: sales@kwonaustralia.com

New Zealand: kwonsalesnz@gmail.com

Please note that you are responsible for the return shipping costs.

You can always email us for any return questions

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note that special order items, gift cards and customised items (screen printing) cannot be returned.

Exchanges
The fastest way to ensure you get what you want is to contact us via email at:

Australia: sales@kwonaustralia.com

New Zealand: kwonsalesnz@gmail.com

That way we can put aside your desired item whilst we wait for your returned item to arrive back to us. Once we receive your returned item and approve the return, we will action the exchange and get your desired item sent out to you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at:

Australia: sales@kwonaustralia.com

New Zealand: kwonsalesnz@gmail.com